Premier Virtual Call Center specializes in hiring agents to work remotely from home to take inbound customer service calls for Fortune 500 companies.
Premier Virtual Call Center was established in 2007. Our network of 5000 domestic agents isn’t limited by business hours or geography, so we can source the most qualified people. This drives flexibility at scale that can transform your customer service.
Deeper skills. Greater experience. Quality shows through in every interaction, delivering exceptional customer results.
We aim to deliver high quality, low risk and cost-effective solutions on time to their world-wide customer base.
Our workforce seamlessly flexes to match demand, whether time of day or seasonal spikes.
Our agents’ industry backgrounds and greater depth of skill deliver better customer experiences.
Stop wasting money on idle agents. Our pay-for-use agents are ready when you need them.
A desktop/tower computer with a separate monitor is recommended. Laptops must be hard-wired into internet source using Ethernet cable. Please refer to the opportunity announcement for additional requirements. Dual boot machines, Netbooks, and Tablets are prohibited from use.
Each of the below accessories are required:
1. USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended.
2. Hard-wired Telephone and headset (required for Production) Plantronics T10 or similar recommended.
1. Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 and 10 (Certain client programs may require specific versions of Windows. Please see the Client Opportunity Announcement for more specific details.) (Optional) Mozilla Firefox or Chrome for Windows
2. Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be avoided.
1. Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection. Note: The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted. Connectivity to the platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.
2. Hard-wired landline telephone service Note: Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer and should not have voicemail, fax, or other features on the line (other than long-distance, if necessary).
CUSTOMER SATISFACTION
TEAM MEMBERS
CALLING AGENTS
The Premier Virtual Call Center Platform is the virtual answer to challenges that traditional contact centers face. Our clients get unlimited scalability, radical flexibility and fail-safe business continuity.